5 Steps in Creating a Bot for WhatsApp
It is easy to create a WhatsApp chatbot for your business profile when you have a clear strategy. Although creating a chatbot for your WhatsApp business account has similarities with Facebook Messenger bots, it offers more personalisation and flexibility. Here are five easy steps to create a WhatsApp chatbot.
#1 Request for WhatsApp Business API
The first step on how to create a chatbot for your WhatsApp Business account is to get an API. It is a service currently aimed at medium-sized companies. The API will require you to provide your business name, the URL of your website and details about your company’s representative.
#2 Think About the Dialogue
Think about the dialogue you could be having with your customers. It will ensure that your chatbot will be able to answer your customers’ queries and problems. Think about what kinds of questions you will likely be receiving from your customers.
#3 Make Use of a Database and the Bot Creator
The various chatbot creation platforms available can help you save more time. They will be creating the bots for you, so you do not have to do so from scratch. You also need your account hosted by a different database. It will ensure that end-to-end encryption is maintained.
#4 Try it On Your Account
Try out your WhatsApp chatbot on your business account and answer your customer’s inquiries. It will point out errors you have to fix and simultaneously check its functionality. Testing out the program will guarantee that it is ready and can improve your customers’ experience. You can also use your WhatsApp account’s chatbot for marketing purposes.
#5 Connect the Chatbot to Your Business Partner
Install the chatbot on your business number once it is fully developed. You can also use WhatsApp Broadcast to announce your new chat feature. Remember that the chatbot for WhatsApp works differently from Facebook’s or other platforms.
SleekFlow Technologies offer various API solutions to their clients for a variety of messaging platforms. Contact them for all your API solution needs.
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